Welcome to the "Frequently Asked Questions" section of Pentecostal Publishing.com!  We hope that you find the following information useful as you browse through the site and learn all about your favorite Christian products. However, if you do have a question or concern that isn't directly addressed by the following F.A.Q.s, please don't hesitate to either e-mail, call, or write us for more information.

Your friends at PentecostalPublishing.com

0.5 Empty Cart Problems
1.0 About PentecostalPublishing.com
2.0 Product Selection
3.0 Locating Products Online
4.0 PentecostalPublishing.com's Content
5.0 Personal Profiles and Log In
6.0 Placing an Order
7.0 Payment Options
8.0 Sales Tax and Shipping Options
9.0 Returns Policy
10.0 Privacy Policy
11.0 Catalog Requests
12.0 Book Club
13.0 E-Newsletter
14.0 Favorites
15.0 Mini Bookstore*
16.0 Wholesale Accounts*
17.0 Publishing your work

Still can't find an answer? Email us at faq@pentecostalpublishing.com

Contact Us By Phone
For Orders and Customer Service Call:
Member and Customer Services
314.837.7304 ext.7
Technical support
314-336-1899
itwebsupport@upci.org

Contact Us By Fax
314-336-1803

Contact Us By Mail
PentecostalPublishing.com
8855 Dunn Road
Hazelwood, MO 63042-2299

Email Us: customerservice@pentecostalpublishing.com

0.5 Empty Cart Problems

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Site Security
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1.0 About PentecostalPublishing.com

1.1 Mission Statement
The purpose of the Pentecostal Publishing House is to advance the cause of spreading the whole gospel to the whole world through the production and dissemination of religious knowledge, useful literature, and spiritual information in the form of books, tracts, periodicals, etc.

1.2 Publishing House Staff
We have dedicated, efficient employees to serve you. Your order will be processed promptly. Please allow two to three weeks for your order to arrive.

1.3 Who owns PentecostalPublishing.com?
PentecostalPublishing.com is owned and maintained by Pentecostal Publishing House which is a division of the United Pentecostal Church International headquartered in Hazelwood Missouri.

1.4 I'd like to work at PentecostalPublishing.com.  Whom should I contact?
If you are interested in employment at the Pentecostal Publishing House, please see our Job Opportunities Page! Sign up for our E-Newsletter and you will receive an update of new openings as they become available.

1.5  Can I contact PentecostalPublishing.com?
Absolutely! At PentecostalPublishing.com we welcome and encourage our customers to get in touch with us. We always appreciate the feedback we receive from our customers, whether they're letting us know what we're doing right or telling us what we're doing wrong. Please suggest any ways that we might improve our site to make it even easier for you to find the very best in Christian products. You can e-mail us most effectively by using our online e-mail form.

2.0 Product Selection

2.1 How does PentecostalPublishing.com choose its products?
PentecostalPublishing.com prides itself on offering customers the very best in Christian products at the best prices. We carefully review and select products that we think will interest our customers.

2.2 How many products do you carry?
At PentecostalPublishing.com we carry well over 6000 ,l,m,,,.products, all of which can be accessed quickly and easily via our powerful server with our flexible search and browse function.

2.3 I have a product; can I get it listed with PentecostalPublishing.com?
Independent products (that is, items being marketed by either the author or a small publisher) may be sent to the Pentecostal Publishing House for review, but because of the large number of inquiries that we receive, we are unable to personally respond to requests or return samples. If you have a product, manuscript, or book for us to review, please address it to:

New Product Committee c/o Pentecostal
8855 Dunn Road
Hazelwood, MO
63042-2299.

If we are interested in putting your product on our Web site or in one of our catalogs, we will contact you directly. We appreciate your interest and wish you well in marketing your product!

2.4 How can I get additional information about a product?
At PentecostalPublishing.com we are working hard to give our customers as much information as possible about each and every product we carry. For most items we have managed to provide some basic information along with an image and description of the product. However, with such a huge selection of Christian products, there are a few items that are missing some of this information. We realize that lack of information makes it difficult for our customers to make purchasing decisions, so we are working hard to enhance our database.

3.0 Locating Products Online

3.1 How do I search for a product at PentecostalPublishing.com?
There are a variety of ways to locate products at PentecostalPublishing.com. If you are searching for a specific item, you can use our powerful search function. When you enter a title, author, ISBN number, keyword, or stock number, the search will locate all items matching your criteria.Or, use our browse function if you are looking for all the books within a particular subject or genre.

3.2 Can I browse through the inventory by category?
Absolutely!  At PentecostalPublishing.com, we categorize each of our titles by four criteria (primary subject, secondary subject, type, and audience) to organize our enormous inventory of Christian products into manageable groups. By arranging our products into these useful categories, we have created a system that will allow you to easily browse through your favorite type of Christian products.

3.3 Do you group products by special interests?
PentecostalPublishing.com features a browse function that allows customers to look through a variety of products within a particular category.

4.0 PentecostalPublishing.com's Content

4.1 Site Content
Our Web site focuses on the material we carry written by Pentecostal authors. However, we also carry books from a number of other publishers.
Should you not find a book here that you think we may carry, please feel free to call us at (314) 837-7304. This automated answering service is available 24 hours a day.

5.0 Personal Profiles

5.1 Why Login?
By setting up a personal profile, we can serve you better by bringing to you products that reflect your interests.
There is no faster way to order from PentecostalPublishing.com than by using a personal profile. By storing all of your ordering information on our server, you'll be able to order from our huge selection of Christian products over and over again without re-entering your mailing address, billing address and name. When using a Personal Profile, it takes only a few clicks for our great products to be on their way to you!

5.2 Changing my Preferences
To change you user preferences, simply login and click on the preferences icon in the top right corner of the page. This will take you to your user profile where you can change any information you like.

5.3 Changing my password
Once you have filled out your information on the log in page you will be emailed a randomly generated password. Return to PentecostalPublishing.com and login using the password that was sent to you. Then select the user preferences icon on the top right corner of the page. You can then change your password and preferences.

5.4  What if I forget my password?
If our server is not accepting the password you have entered, first check to see if you have changed your e-mail address since you entered your Personal Profile. You may have the right password, but it might be listed with different e-mail information. Try entering your old e-mail address, and then update your Personal Profile to include your latest e-mail address.

5.5 E-Newsletter
By being a logged in member you will automatically begin receiving our emailed newsletter. To cancel this service just sent a reply email with "remove" in the subject line from the address you would like removed. You will be removed before the next newsletter comes out.

5.6  Is the information in my Personal Profile safe and protected?
Yes. You can rest assured that with the use of secure connections and encryption, any information you enter on our server is safe from hackers and thieves. At PentecostalPublishing.com we have a Privacy Policy to assure you that any information given to us stays with us. At PentecostalPublishing.com we respect your privacy and are committed to protecting your personal information.

6.0 Placing an Order

6.1 Ordering Procedure by mail
Please use an order form, when available, completing all pertinent information. Type or print plainly. Order blanks are provided online in PDF format.
Order forms may be mailed or faxed.

6.2 Ordering by phone
Call Member and Customer Services
314-837-7300 ext.7

6.3 Business hours
8:00 a.m.-4:30 p.m. GMT

6.4 24 Hours a day
Auto answering:314-837-7304 ext.76.5 Ordering Online

6.5.1 Choosing a Product
Select the product you would like to purchase by clicking the "Add to Cart" button below the item.

6.5.2 Removing a Product
To remove an item, select "view cart" on the shopping cart area on the left hand side of the page. This will take you to a detail page of your order. Select the items you would like to remove and click "Update Cart". Your cart will automatically update and show you the new cart contents.

6.5.3 Completing your Purchase
After you have finished choosing the products you would like to purchase, click the "Check Out" button. Following screens will ask you for your name, address, payment information, and shipping options. All orders are taken via our SECURE SSL server. The order is sent to Member and Customer Services. You will receive an email confirmation of your order.

6.6 Security
We use full SSL encryption with a Versign Certificate.

6.7 Safe Shopping Guarantee

6.7.1 Our Guarantee
Shopping with PentecostalPublishing.com is absolutely safe -- We have taken many precautions to make sure you never have to worry about credit-card safety when you are shopping at our site. We guarantee that each purchase you make is protected and safe. If fraudulent charges are ever made, you will not have to pay for them. See guarantee details below.

6.7.2 How We Make Shopping Safe
We use the latest encryption technology to keep your personal information safe as it is being accessed over the internet. All your ordering information -- including your name, address, and credit card number -- is encrypted using a secure server for maximum security. The authenticity of this Security is available through Verisign. Your credit card and billing information cannot be read as it travels to our ordering system. All of our internet servers are protected using the latest in firewall technology to keep To ensure that your information is even more secure, once we receive your credit card information, and process your order, we store it on internal servers that are not accessible from the Internet. Using this method requires you to enter your Credit Card with each purchase but ultimately provides a more secure purchasing process.

6.7.3 Guarantee Details
In general, under federal law, you will not be liable for more than $50 of fraudulent charges. In the unlikely event that you are subject to fraudulent charges, remember to notify your credit card provider in accordance with its reporting rules and procedures.

6.8 Your Shopping Cart

6.8.1 What is "Your Shopping Cart"?
Your Shopping Cart is a helpful shopping tool that always displays the items you've added to your cart without your having to switch back and forth between screens. It's always in the upper left corner.

6.8.2 How do I remove items from the Shopping Cart?
Simply click on the View Details link and click the check box next to the item you wish to remove. Then click on update cart.
 
6.8.3 How long will items stay in the Shopping Cart?
They will stay there until you remove them.

6.8.4 I only see the last five items selected in the Shopping Cart -- where's the rest of my order?
If you have more than five items in your cart and wish to view them, simply click the View Details link on Your Shopping Cart.
 
6.8.5 If I add an item to my shopping cart, will I have to purchase it?
You can rest assured that by adding an item to your shopping cart, you are in no way obligated to buy it. In fact, the shopping cart at PentecostalPublishing.com operates on the same principle as a shopping cart in a retail store. It allows you to collect items that interest you as you shop, but you can always discard them before you check out. You can edit the contents of your shopping cart at any time by clicking on the View Cart link

6.8.6 After I've added items to the Shopping Cart, how do I check out?
Click Proceed to Checkout -- it's the bottom button.
 
6.8.7 Does the subtotal displayed in the Shopping Cart include shipping and taxes?
No, the subtotal only includes the cost of the items in Your Shopping Cart.

7.0 Payment Options

7.1 Is it safe to order online from PentecostalPublishing.com using my credit card?
Independent studies have shown that using a credit card online over a secure server is safer than ordering by phone or fax. At PentecostalPublishing.com, we offer a secure server with top encryption for the safety and convenience of our customers. Using the secure server, you can rest assured that your ordering information, includingcredit card number and expiration date, will remain encrypted, and therefore out of the hands of hackers and thieves.

7.2 What payment options are available?
You may pay for your purchase by check, money order, American Express, Visa, Discover, or MasterCard. Canadian and foreign orders are payable in U.S. funds only! No C.O.D orders. However, we understand that some people are still uneasy with new types of transactions. With that in mind, customers can still place orders by phone, mail, or fax, and we'll process those orders just as quickly as we process online orders.

7.3 Can I be billed?  Do you do C.O.D.?
Due to our low prices, we are unable to process any "collect on delivery" transactions.  If you would prefer to pay by check or money order, feel free to use a downloadable order form and mail it along with your payment to:
PentecostalPublishing.com
8855 Dunn Road
Hazelwood, MO 63042-2299

7.4 When will my credit card be charged for my order?
After you submit an order to PentecostalPublishing.com, you will receive an automatically generated e-mail from our main computer system to confirm that the order has been received. Occasionally some of our products may be out of stock at the time of your order. If there are backorders on your order, we won't charge your credit card until they have been shipped.

7.5 Will you charge me immediately if I place an order for something that's backordered?
Occasionally some of our products may be out of stock at the time of your order, and we apologize for any inconvenience this may cause you. 

8.0 Shipping Options

8.1 Merchandise Lost in Transit
Due to postal requirements, your merchandise may be shipped in more than one package and, therefore, arrive on different days. In the event a part or all of your order is not delivered, please notify your postal personnel. In the event it is determined to be lost, notify customer service for a reshipment.

8.2 Transportation Charges
Shipping and handling charges must be adjusted to current postal rates. Current rates are listed on the shipping method page during checkout.
Missouri residents are charged the cuurent sales tax.
Due to a computer system change all graded Sunday school literature will be shipped separately from all other material.

9.0 Returns Policy
Whenever practical, approval should be requested before returning items. Your original order, invoice, and / or paperwork should accompany your returned merchandise. No credit may be allowed for out-of-date literature or dated materials. Sunday school literature must be returned within 10 days of receiving merchandise. Other merchandise may be returned within 30 days. We cannot ship items on consignment or trial.

10.0 Privacy Policy

10.1 Why do you ask for my e-mail address? Will you rent it out?
E-mail allows us to serve our customers better by getting information out quickly and efficiently.  However, we understand that some people are sensitive about giving out their address because they are afraid of receiving intrusive e-mail, or "spam."  Well, we're not "spam" fans either, and we won't rent or send your e-mail address to anyone without your permission. However, we would like to send you e-mail featuring information about special offers from time to time. To cancel this service just sent a reply email with "remove" in the subject line from the address you would like removed. You will be removed before the next newsletter comes out. We will be happy to remove you from our list.

10.2 Why do you ask for my phone number when I order?
As with e-mail addresses, we know that some folks are hesitant to divulge their telephone number over the World Wide Web. But we care about your privacy. We assure you that we will only use your telephone number to verify information about your order or to update you on any potential problems. We absolutely will not rent out your phone number or make it public information.

10.3 My phone number is unlisted; do I have to give it to you?
We require a phone number for all orders placed at PentecostalPublishing.com to allow us to contact our customers quickly in the event that there's a problem with their order. Please let us assure you that we will only use your telephone number to verify information about your order and to update you on potential problems with fulfilling your order. We will not rent out your phone number under any circumstances.

10.4  Do you leave "cookies" on your customers' computers?
A "cookie" is a harmless string of text that contains information about a specific customer. Websites will often place a cookie in the memory of a customer's computer for the purpose of recognizing that individual customer when he or she later returns to the site. By the limited use of cookies, PentecostalPublishing.com is able to give customers individual and personalized service. At PentecostalPublishing.com we will leave a cookie on your computer if you have filled out a Personal Profile with us. Your profile is actually stored on our server, however the cookie enables the site to recognize you when you return and access your profile for you. If you would prefer not to accept cookies from PentecostalPublishing.com or any other site, your browser (Netscape Navigator, Internet Explorer, etc.) includes a switch that allows you to block cookies from being placed on your computer.

11.0 Catalog Requests

11.1 About the catalog
The Pentecostal Publishing House publishes an annual catalog. It becomes effective immediately and supersedes all others previously published. The catalog prices were current when printed. However, changes occur with some frequency.

11.2 Ordering a Catalog

11.2.1 Ordering a Catalog by Mail
Pentecostal Publishing House
8855 Dunn Road
Hazelwood, MO 63042-2299

11.2.2 Ordering a Catalog by phone
Call Member and Customer Services
314-837-7300 ext.7
Business hours
8:00 a.m.-4:30 p.m. GMT

11.2.3 Ordering a Catalog 24 Hours a day
Auto answering:314-837-7304 ext.7

11.2.4 Ordering Ordering a Catalog Online
Email us at customerservice@pentecostalpublishing.com. Place "Catalog Request" in the subject line.

12.0 Book Club
One of our additional features is our book club. Members of this club will receive a bi-monthly newsletter featuring new books by Pentecostal authors at reduced prices. Members receive only the books they request. No automatics are sent. No postage is charged on US mailings and 15% on Foreign and Canadian. A member's only obligation is to choose two books from the initial newsletter and enclose a $4.00 check or money order. If you are interested in joining this program, please e-mail us at PPHSales@pentecostalpublishing.com and request information.

13.0 E-Newsletter

13.1 How do I subscribe?
Simply click on the E-Newsletter link on the left side column and fill in your name and email address and you'll be signed up. It's that simple!

13.2 Why Should I subscribe?
If you're interested in special sales, exclusive author interviews, and excerpts from the latest (and even prerelease) books published by Word Aflame Press, then you must subscribe to the bi-weekly e-newsletter. It offers information found nowhere else.

13.3 How Do I Unsubscribe?
To cancel this service just sent a reply email with "remove" in the subject line from the address you would like removed. You will be removed before the next newsletter comes out.

13.4 Will you rent out my email address?
E-mail allows us to serve our customers better by getting information out quickly and efficiently. However, we understand that some people are sensitive about giving out their address because they are afraid of receiving intrusive e-mail, or "spam." Well, we're not "spam" fans either, and we won't rent or send your e-mail address to anyone without your permission.

14.0 Favorites

14.1 What is "Favorites" about?
Favorites allows you to select books and products that interest you without having to place them in a cart. They will be available for you the next time you log in. You will be able to save them purchase them at a later time.

14.2 Do I have to purchase any thing I've placed in my favorites?
No, selecting items as favorites only places them on your list. You can add or delete them when ever you like.

14.3 How do I buy something in my favorites?
By clicking on the item, you will be taken to a product detail page. there you will find a button that will allow you to add it to your chart.

14.4 How do I remove something from my favorites?
To remove items from your favorites list, simply click on Edit Favorites on the right side column and check the box beside the items you would like to remove. The click Update Favorites to update your list.

15.0 Mini Bookstore*

15.1 About Our Mini-bookstore Program
Our mini-bookstore accounts are handled quite simply. Items we publish (the first sixteen pages of the catalog) are sold to you at a 30% discount, while non-PPH items are discounted at 20%. There are a few items that we cannot sell to a mini-bookstore account, such as our Sunday school literature, tracts and church supplies. These items must be ordered on your church account.
Below you will find a downloadable order form and an option form. You must select one of the options and enclose 50% of your order, with the balance due in 30 days. Concerning the order form, the items listed on it are followed by a discount code of A or B. The discount schedule is listed on the top left-hand corner of the order form. You will be charged actual postage on your orders.
We look forward to hearing from you soon. If you have any questions please feel free to call us. 314-837-7300 ext. 455, e-mail scummings@pentecostalpublishing.com15.2 Discounts & Terms
Discount Schedule - A-30%, B-20%,

TERMS: Net 30 days. Overdue accounts subject to 1 1/2% monthly service charge. List prices and suggested retail prices are subject to change without notice.
WAP products are listed alphabetically. Retail prices shown are suggested retail prices only. Dealers may choose to sell WAP products at other prices.

SHIPPING: Wholesale accounts are charged 10% or actual postage plus a small handling fee (maximum $3.00). 5% restocking fee on returns of $250.00 or more.

16.0 Wholesale Accounts*

16.1 About Wholesale Accounts
Our wholesale accounts are handled quite simply. Items we publish (the first forteen pages of the catalog) are sold to you at a 40% discount, while non-PPH items are discounted at 20%. There are a few items that we cannot sell at any discount, such as our Sunday school literature. If you wish to order before your credit has been approved, you may do so by sending a check, money order or credit card number along with your order.
Below you can download a credit application and a wholesale order form. Fill out the credit application and return it to us as soon as possible. When your credit has been approved we will notify you of your account number and credit limit. Concerning the order form, the items listed on it are followed by a discount code of A or B. The discount schedule is listed on the top left-hand corner of the order form. You will be charged actual postage on your orders.
We look forward to hearing from you soon. If you have any questions please feel free to call us. 314-837-304 ext. 455, e-mail scummings@pentecostalpublishing.com

16.2 Discounts & Terms
Discount Schedule - A-40%, B-20%,

TERMS: Net 30 days. Overdue accounts subject to 1 1/2% monthly service charge. List prices and suggested retail prices are subject to change without notice.
WAP products are listed alphabetically. Retail prices shown are suggested retail prices only. Dealers may choose to sell WAP products at other prices.

16.3 Downloadable Forms
These forms are in PDF format
1. Credit Application
2. WholesaleOrderForm.pdf

17.0 Publishing your work

17.1 How can I get my work published by the Pentecostal Publishing House?
We know that the publishing industry is large and authors can pick their publishers; that is why the Pentecostal Publishing House offers two convenient options to print your bestsellers.

Printing Under the Word Aflame Imprint
The first and most advantageous option we offer is printing under our premier Word Aflame imprint.  By joining our elite list of apostolic authors, you will benefit from a wide range of services. Save the change in your Publish My Bestseller jar because there is no out-of-pocket cost to you. Your book will receive professional editing, quality production, and four-color, world-class cover designs. You will receive a 10 percent royalty on books sold and the ability to purchase as many of your books as you like at a 40 percent discount. As a Word Aflame author, you will receive PPH’s primary focus in advertising, which consists of, but is not limited to: promotions at General Conference, as well as state and regional meetings, feature placement on pentecostalpublishing.com, and advertising in the PPH Catalog and in over 10 apostolic periodicals. 

Self-Publish through PPH Contract Printing
A second option available to you is to self-publish through PPH Contract Printing. This is publishing YOUR way. During your publishing process, we will offer professional, apostolic publishing consultation, grammatical proofreading, quality production, creative cover designs, timely printing, and a major advertising focus second only to Word Aflame authors. We offer these apostolic services to you at below-average industry prices.

For more information and for submission guidelines, contact Mark Christian by phone at 314.837.7304 x440 or by email at mchristian@upci.org.

We look forward to partnering with you for your publishing and marketing needs.